We provide customized support plans ranging from a few computers to networks with hundreds of Macs. If you happen to have a few PC’s on your Mac network, we won’t hold that against you.
Specific areas of support:
computerDNA is an Apple Premium Service Provider offering both warranty and non-warranty break/fix repair service at our location in Blue Ash. We run our service department on a repair-queue system, based on a first-come, first-served system. We charge a minimum bench fee of $100 for our time invested in diagnosis and triage. This $100 will be applied to any subsequent work that is done on your repair. We also offer data recovery services at an additional charge. Unlike the Apple Store, we do not offer while-you-wait bar appointments or consultations, but we do offer an average turnaround time of 3-5 business days. Our hourly billing rate is $125 per hour. You do not need to book an appointment but if you would like to let us know you are coming you are welcome to book one through Apple’s website here After the repair is complete in-house, we offer an option to deliver your Mac and set it back up at your site.
Our technicians can provide and install upgrades, updates, and system software on your Mac. Give us a call to discuss RAM, SSD upgrades or possible system replacement. We will evaluate your situation and make the recommendation that makes sense for your needs and budget.
Data recovery on your Mac is our specialty. If for some reason your data is not backed up, our technicians are experts in getting your data from failing or corrupt drives. If we are unable to get your data, we partner with hardware recovery experts who have excellent success rates with data clean room recoveries.
It’s the fastest, easiest way to keep track of your computer’s health and well-being for Mac and Windows. Guardian software from computerDNA provides 24/7, pro-active maintenance, monitoring and security services that are designed to identify potential issues before they become expensive, full-blown problems.
Guardian will run appropriate maintenance routines, complete small system and software updates and patches, scan for and quarantine malware and adware, and repair many common disk errors.
When a potential issue is spotted, we will alert you immediately via email with specific information about the problem, as well as the steps needed to resolve the issue… saving you a lot of time, money and worry.
You can also rest easy knowing that the Guardian programs only monitor the health of your computer. We cannot see nor collect personal data of any kind. Your privacy is paramount to us and the security of your data is just one of the many impressive advantages of Guardian.
For most people who don’t want to spend their time managing and updating their apps, Guardian+ is the perfect choice. Our software keeps your system updated and is only applied after being properly vetted. All security updates are pushed out immediately. Along with added maintenance and security services, Guardian+ also offers you the ability to schedule remote troubleshooting sessions where we are able to fix most issues remotely without you having to leave the comfort of your home or office.
For more details, please review the features, benefits and pricing below. Or contact your computerDNA representative for help determining which program is best for you and how to maximize your savings.
for Business pricing, please email SALES@COMPUTERDNA.COM
computerDNA stocks many accessories for your Apple devices including AC adapters, hard drives, RAM, external hard drives, and much more.
Whether you’re into graphic design and photography or you’re just looking for a reliable computer with the latest technology, an Apple Mac computer gives you the power and efficiency you need. The thin, lightweight MacBook is easy to take anywhere you go, with stunning graphics and efficient battery life. If you need even more power and storage, choose an iMac, which features a larger screen size for detailed editing and immersive viewing. You can choose from different storage capacities, memory, screen sizes, colors and other features to fit your needs and your personal style.
computerDNA was formed in February, 1997 to provide comprehensive support to Macintosh users in the Cincinnati area. Our first “office” was a section of a warehouse in Lockland in which we had to turn the furnace off in order to hear phone callers. Six long months later we moved to Blue Ash where the furnace is now much quieter. A little less than eighteen months later, we added ‘Apple Service Providers’ to our list of services. Since then we have grown to a client list that includes: Kao, InfoTrust, Springer School and Center, Curiosity Advertising, Ethicon EndoSurgery and many more. We have formed strategic alliances with many PC consulting firms, and can supply expertise in any cross-platform circumstance. We are proud of our accomplishments thus far, and look forward to helping current and future Mac users throughout the life of their computer.