We provide customized support plans ranging from a few computers to networks with hundreds of Macs. If you happen to have a few PC’s on your Mac network, we won’t hold that against you. We have experience integrating Windows clients and setting them up to utilize all of the services OSX server provides.
Specific areas of support:
computerDNA is an Apple Premium Service Provider offering both warranty and non-warranty break/fix repair service at our location in Blue Ash. We run our service department on a repair-queue system, based on a first-come, first-served system. We charge a minimum bench fee of $100 for our time invested in diagnosis and triage. This $100 will be applied to any subsequent work that is done on your repair, including our data services. Unlike the Apple Store, we do not offer while-you-wait bar appointments or consultations, but we do offer an average turnaround time of 2-3 business days. After the repair is complete in-house, we offer an option to deliver your Mac and set it back up at your site.
Our technicians can provide and install upgrades, updates, and system software on your Mac. Give us a call to discuss RAM, SSD upgrades or possible system replacement. We will evaluate your situation and make the recommendation that makes sense for your needs and budget.
Data recovery on your Mac is our specialty. If for some reason your data is not backed up, our technicians are experts in getting your data from failing or corrupt drives. If we are unable to get your data, we partner with hardware recovery experts who have excellent success rates with data clean room recoveries.
For years, the computer support industry has operated on what’s called the “Break-Fix” model: a computer user has a problem, they call a computer consultant, and the consultant comes out and fixes the problem. This is a reactive process, meaning that something that might have been a small problem initially, often ends up as an enormous (and more costly) issue by the time the computer consultant arrives on the scene. If only we could have known about the issue when it first started… with Guardian, we can!
Our Guardian program provides monitoring, maintenance, and security services which help us keep track of your computer’s health and well-being, and spot potential issues before they become full-blown problems. To be clear, Guardian only monitors computer health information. We neither see nor collect personal data of any kind. Your privacy and security are crucial to us, and in fact, data preservation is one of the fundamental advantages of Guardian.
When a potential issue is spotted, we alert you via email with specific information about what is happening with your computer, as well as the steps needed to repair the issue at hand. According to your needs, our programs can also run appropriate maintenance routines, complete small system and software updates and patches, scan for and quarantine malware and adware, and repair some common errors.
In addition to our Guardian program, if you need troubleshooting or training with your Macintosh computer, CDNA can help. We’ll come to your home — the place where you’re most comfortable and where you regularly use your computer — and get things working again, develop a plan of action, or teach you what you want to know about using your Mac.
We invite you to review the information about each of these programs (Guardian, Guardian +,) and decide which one is the best fit for you!
ADDITIONAL LICENSES (UP TO 4 USERS)
The CDNA Guardian program provides 24/7 monitoring of your Apple Macintosh computer’s basic health. If there’s a problem, we’ll notify you immediately so that you can take steps to remedy the problem. That remedy may be as simple as plugging in a Time Machine hard drive (if you’ve forgotten to make a backup in a while) or as serious as having us come out for onsite repair visit. Either way, the good news is that with Guardian we can finally be proactive and catch problems when they’re small. Guardian is just $9.95 a month or if you pay the year in advance, only $99 saving you 20%. We also have significant
discounts if you sign up for the family plan.
Guardian+ gives you the same 24/7 monitoring as Guardian plus it adds Maintenance, Security and the ability for us to schedule remote troubleshooting sessions where we are able to take control of your Mac remotely and resolve most issues. Guardian+ is designed for users who want to spend their time using their Mac; not managing the apps required to update, fix, and protect it.
Among other things, Guardian+ runs the appropriate maintenance routines, upgrades third party software & OS, scans for and quarantines malware and adware, fixes common disk errors, tests memory, repairs permissions, and more. And it does all these things when your Mac is idle—when you logout at night, for example— so that you’re not interrupted in the work you want to do.
Guardian+ software updates are particularly helpful for a lot of people. Most people don’t have time to read all of the details on what the updates are about nor are they sure if they should be applied or how to even apply them. Guardian+ makes the updating process worry-free. Our software keeps your system updated. Updates are only applied after being vetted and held for a period of time during which testing takes place. Security updates are the exception; these are pushed out immediately.
Guardian does NOT have access to personal information stored on your computer’s hard drive(s). Guardian alerts will be sent to ComputerDNA sta but will only be acted upon during normal business hours. We oer no guarantee as to anticipation of or limiting liability of computer downtime. Guardian should be considered an extra tool in the IT toolbox to assist ComputerDNA in providing improved,proactive service and response. It is the responsibility of the CLIENT to ensure that the Guardian software is installed on their computer. Our Guardian services are not designed for training, nor do we provide support for financial or project management software. For training, the in-house support provides our clients with the best experience. Remote access to your computer is only established upon client approval and by appointment. Remote sessions are billed at $100 per hour and in quarter hour increments.
computerDNA stocks many accessories for your Apple devices including AC adapters, hard drives, RAM, external hard drives, and much more.
Whether you’re into graphic design and photography or you’re just looking for a reliable computer with the latest technology, an Apple Mac computer gives you the power and efficiency you need. The thin, lightweight MacBook is easy to take anywhere you go, with stunning graphics and efficient battery life. If you need even more power and storage, choose an iMac, which features a larger screen size for detailed editing and immersive viewing. You can choose from different storage capacities, memory, screen sizes, colors and other features to fit your needs and your personal style.
Click the link below to purchase your brand new Macintosh computer.
computerDNA was formed in February, 1997 to provide comprehensive support to Macintosh users in the Cincinnati area. Our first “office” was a section of a warehouse in Lockland in which we had to turn the furnace off in order to hear phone callers. Six long months later we moved to Blue Ash where the furnace is now much quieter. A little less than eighteen months later, we added ‘Apple Service Providers’ to our list of services. Since then we have grown to a client list that includes: Cincinnati Enquirer, Cincinnati Magazine, Ethicon EndoSurgery and many more. We have formed strategic alliances with many PC consulting firms, and can supply expertise in any cross-platform circumstance. We are proud of our accomplishments thus far, and look forward to helping current and future Mac users throughout the life of their computer.
Vic has been working as a Macintosh support specialist since 1991. His focus is being the authority on the Mac OS and how it interacts with third party peripherals and applications. Vic's strengths lie in his ability to listen to a client’s needs and custom tailor a software/hardware solution to match those needs. As one of CDNA's founder's in 1997, Vic is determined to make CDNA Cincinnati's premier Macintosh source for sales, support and service. Vic is a graduate of Northern Kentucky University and has a degree in Marketing.
Lead Systems Administrator
William brings with him over 13 years of Systems Administration and leadership experience from leading a team of 16 to administer one of the largest networks in the Air Force as a Staff Sergeant to ground up systems administration and engineering as the Director of Technology for a local school district. He holds a Bachelor's in Network and Communications Management. Outside of doing all things IT whether it be for work or family you can find Billy in the great outdoors either working his parent's small farm or on a hike with his wife and children.
Client Services Manager
Bryan is client focused to the core. He prefers working with clients directly to help them craft the best IT infrastructure for their company. He is always generating new efficiency, automation and managed services to minimize the cost of IT for each of his clients. He spent over 5 years at Apple providing customer service and consulting customers on product integration. While there he held several titles; working as a trainer, repair tech, sales, and administration. He is deeply invested in the customer experience. He holds a Bachelor's in Communication, with an emphasis in Cinema-Television. He enjoys traveling, tacos and chasing his three kids around the house.
Joshua comes from a long line of varied experiences. He has taught high school, developed curriculum, trained under Apple, and put in time as a mobile technician. In all, he is chiefly interested in helping people find the many ways their Apple products can enrich their lives. As a repair technician and aspiring consultant at CDNA, Joshua’s focus is to be competent in a broad array of solutions. He enjoys training clients in Apple’s own software solutions as well as spending much of his time solving hardware failures. Joshua is a graduate of the Moody Bible Institute with his Bachelor’s in Theology.
Austin has worked closely with Apple products for the last 7 years at Apple retail. He has a strong troubleshooting background and brings with him a broad knowledge of all Apple products. His bachelor’s degree in Communication from the University of Cincinnati helps him translate technical terminology in a way anyone can understand. Outside work you will likely find him training for his next marathon.
Tom brings with him over 5 years of experience with Apple, from sales to troubleshooting and hardware repair. While at Apple, he provided technical support for all Apple products and facilitated training and development for newer technicians. Outside of work he enjoys gaming and spending time with friends and family. He has a Bachelor’s of Science in Ministry Arts and a minor in Psychology.
Steve has worked directly with Apple products over the past six years. His experience ranges from product sales, software support, and hardware repair. Steve has a passion for both technology and customer satisfaction. One of Steve’s favorite uses of his Apple technology is home automation with Apple’s Home Kit. He is able to control everything from his door locks, lighting, and thermostat right from his iPhone, even using Siri. In his free time, Steve enjoys playing music with his friends and spending time with family.