We provide customized support plans ranging from a few computers to networks with hundreds of Macs. If you happen to have a few PC’s on your Mac network, we won’t hold that against you. We have experience integrating Windows clients and setting them up to utilize all of the services OSX server provides.
Specific areas of support:
computerDNA is an Apple Premium Service Provider offering both warranty and non-warranty break/fix repair service at our location in Blue Ash. We run our service department on a repair-queue system, based on a first-come, first-served system. We charge a minimum bench fee of $100 for our time invested in diagnosis and triage. This $100 will be applied to any subsequent work that is done on your repair, including our data services. Unlike the Apple Store, we do not offer while-you-wait bar appointments or consultations, but we do offer an average turnaround time of 2-3 business days. After the repair is complete in-house, we offer an option to deliver your Mac and set it back up at your site.
Our technicians can provide and install upgrades, updates, and system software on your Mac. Give us a call to discuss RAM, SSD upgrades or possible system replacement. We will evaluate your situation and make the recommendation that makes sense for your needs and budget.
Data recovery on your Mac is our specialty. If for some reason your data is not backed up, our technicians are experts in getting your data from failing or corrupt drives. If we are unable to get your data, we partner with hardware recovery experts who have excellent success rates with data clean room recoveries.
It’s our job to worry… so you don’t have to.
Wouldn’t it be great if your computer could let us know if a problem was developing on your Mac? Now it can with Guardian!
Our simple, non-invasive software proactively reports errors to our trained Apple Certified technicians quickly (in many cases before you even realize something is going wrong)!
• DETECTS AND ALERTS US ABOUT MALWARE!
• Applecare warranty status
• Time machine backup status
• Hard Drive health and SMART status
• Slow system performance
• Maintains privacy.
• Detects slow network performance
Guardian does NOT have access to personal information stored on your computer’s hard drive(s).
Guardian alerts will be sent to ComputerDNA staff but will only be acted upon during normal business hours.
We offer no guarantee as to anticipation of or limiting liability of computer downtime. Guardian should be considered an extra tool in the IT toolbox to assist ComputerDNA in providing improved, proactive service and response. It is the responsibility of the CLIENT to ensure that the Guardian software is installed on their computer.
computerDNA stocks many accessories for your Apple devices including AC adapters, hard drives, RAM, external hard drives, and much more.
We also have refurbished Macs for sale. All come with a 90 day warranty and some have Applecare warranty remaining.
computerDNA was formed in February, 1997 to provide comprehensive support to Macintosh users in the Cincinnati area. Our first “office” was a section of a warehouse in Lockland in which we had to turn the furnace off in order to hear phone callers. Six long months later we moved to Blue Ash where the furnace is now much quieter. A little less than eighteen months later, we added ‘Apple Service Providers’ to our list of services. Since then we have grown to a client list that includes: Cincinnati Enquirer, Cincinnati Magazine, Ethicon EndoSurgery and many more. We have formed strategic alliances with many PC consulting firms, and can supply expertise in any cross-platform circumstance. We are proud of our accomplishments thus far, and look forward to helping current and future Mac users throughout the life of their computer.
Vic has been working as a Macintosh support specialist since 1991. His focus is being the authority on the Mac OS and how it interacts with third party peripherals and applications. Vic's strengths lie in his ability to listen to a client’s needs and custom tailor a software/hardware solution to match those needs. As one of CDNA's founder's in 1997, Vic is determined to make CDNA Cincinnati's premier Macintosh source for sales, support and service. Vic is a graduate of Northern Kentucky University and has a degree in Marketing.
Lead Systems Administrator
William brings with him over 12 years of Systems Administration and leadership experience from leading a team of 16 to administer one of the largest networks in the Air Force as a Staff Sergeant to ground up systems administration and engineering as the Director of Technology for a local school district. Outside of doing all things IT whether it be for work or family you can find Billy in the great outdoors either working his parent's small farm or on a hike with his wife and daughter.
Client Services Manager
Bryan is client focused to the core. He prefers working with clients directly to help them craft the best IT infrastructure for their company. He is always generating new efficiency, automation and managed services to minimize the cost of IT for each of his clients. He spent over 5 years at Apple providing customer service and consulting customers on product integration. While there he held several titles; working as a trainer, repair tech, sales and administration. He is deeply invested in the customer experience. He holds a Bachelor's in Communication, with an emphasis in Cinema Television. He enjoys traveling, tacos and chasing his three kids around the house.
Joshua comes from a long line of varied experiences. He has taught high school, developed curriculum, trained under Apple, and put in time as a mobile technician. In all, he is chiefly interested in helping people find the many ways their Apple products can enrich their lives. As a repair technician and aspiring consultant at CDNA, Joshua’s focus is to be competent in a broad array of solutions. He enjoys training clients in Apple’s own software solutions as well as spending much of his time solving hardware failures. Joshua is a graduate of the Moody Bible Institute with his Bachelor’s in Theology.
Austin has worked closely with Apple products for the last 7 years at Apple retail. He has a strong troubleshooting background and brings with him a broad knowledge of all Apple products. His bachelor’s degree in Communication from the University of Cincinnati helps him translate technical terminology in a way anyone can understand. Outside work you will likely find him training for his next marathon.
Tom brings with him over 5 years of experience with Apple, from sales to troubleshooting and hardware repair. While at Apple, he provided technical support for all Apple products and facilitated training and development for newer technicians. Outside of work he enjoys gaming and spending time with friends and family. He has a Bachelor’s of Science in Ministry Arts and a minor in Psychology.
Steve has worked directly with Apple products over the past six years. His experience ranges from product sales, software support, and hardware repair. Steve has a passion for both technology and customer satisfaction. One of Steve’s favorite uses of his Apple technology is home automation with Apple’s Home Kit. He is able to control everything from his door locks, lighting, and thermostat right from his iPhone, even using Siri. In his free time, Steve enjoys playing music with his friends and spending time with family.