computerDNA

Support

We provide customized support plans ranging from a few computers to networks with hundreds of Macs. If you happen to have a few PC’s on your Mac network, we won’t hold that against you.

Specific areas of support:

 

Service

computerDNA is an Apple Premium Service Provider offering both warranty and non-warranty break/fix repair service at our location in Blue Ash. We run our service department on a repair-queue system, based on a first-come, first-served system. We charge a minimum bench fee of $100 for our time invested in diagnosis and triage. This $100 will be applied to any subsequent work that is done on your repair. We also offer data recovery services at an additional charge. Unlike the Apple Store, we do not offer while-you-wait bar appointments or consultations, but we do offer an average turnaround time of 3-5 business days. Our hourly billing rate is $125 per hour. You do not need to book an appointment but if you would like to let us know you are coming you are welcome to book one through Apple’s website here After the repair is complete in-house, we offer an option to deliver your Mac and set it back up at your site.

Our technicians can provide and install upgrades, updates, and system software on your Mac. Give us a call to discuss RAM, SSD upgrades or possible system replacement. We will evaluate your situation and make the recommendation that makes sense for your needs and budget.

Data recovery on your Mac is our specialty. If for some reason your data is not backed up, our technicians are experts in getting your data from failing or corrupt drives. If we are unable to get your data, we partner with hardware recovery experts who have excellent success rates with data clean room recoveries.

Guardian Program

Introducing Guardian Computer Protection

It’s the fastest, easiest way to keep track of your computer’s health and well-being for Mac and Windows. Guardian software from computerDNA provides 24/7, pro-active maintenance, monitoring and security services that are designed to identify potential issues before they become expensive, full-blown problems.

Guardian will run appropriate maintenance routines, complete small system and software updates and patches, scan for and quarantine malware and adware, and repair many common disk errors.

When a potential issue is spotted, we will alert you immediately via email with specific information about the problem, as well as the steps needed to resolve the issue… saving you a lot of time, money and worry.

You can also rest easy knowing that the Guardian programs only monitor the health of your computer. We cannot see nor collect personal data of any kind. Your privacy is paramount to us and the security of your data is just one of the many impressive advantages of Guardian.

For most people who don’t want to spend their time managing and updating their apps, Guardian+ is the perfect choice. Our software keeps your system updated and is only applied after being properly vetted. All security updates are pushed out immediately. Along with added maintenance and security services, Guardian+ also offers you the ability to schedule remote troubleshooting sessions where we are able to fix most issues remotely without you having to leave the comfort of your home or office.

For more details, please review the features, benefits and pricing below. Or contact your computerDNA representative for help determining which program is best for you and how to maximize your savings.

Guardian-Logo-Small

$99
ANNUAL
$9.95
MONTHLY
Additional Licenses (Up to 4 Users)
$179 ANNUAL
$17.95 MONTHLY
  • Detects and alerts us about Malware
  • Time Machine backup status
  • Hard drive health & SMART status
  • Detects slow network performance
  • Detects volume capacity
  • Detects ram errors

 

$199
ANNUAL
$21.99
MONTHLY
Additional Licenses (Up to 4 Users)
$139 ANNUAL
$12 MONTHLY
  • Detects and alerts us about Malware
  • Time Machine backup status
  • Hard drive health & SMART status
  • Detects slow network performance
  • Detects volume capacity
  • Detects ram errors
  • Managed Anti-Virus – Disable Malware
  • Third party application updates
  • Mac And Windows updates
  • Remote troubleshooting (Remote Access)
  • Extended memory testing

 

 

for Business pricing, please email SALES@COMPUTERDNA.COM

 

Sales

computerDNA stocks many accessories for your Apple devices including AC adapters, hard drives, RAM, external hard drives, and much more.

Whether you’re into graphic design and photography or you’re just looking for a reliable computer with the latest technology, an Apple Mac computer gives you the power and efficiency you need. The thin, lightweight MacBook is easy to take anywhere you go, with stunning graphics and efficient battery life. If you need even more power and storage, choose an iMac, which features a larger screen size for detailed editing and immersive viewing. You can choose from different storage capacities, memory, screen sizes, colors and other features to fit your needs and your personal style.

About Us

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CDNA-3

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computerDNA was formed in February, 1997 to provide comprehensive support to Macintosh users in the Cincinnati area. Our first “office” was a section of a warehouse in Lockland in which we had to turn the furnace off in order to hear phone callers. Six long months later we moved to Blue Ash where the furnace is now much quieter. A little less than eighteen months later, we added ‘Apple Service Providers’ to our list of services. Since then we have grown to a client list that includes: Kao, InfoTrust, Springer School and Center, Curiosity Advertising, Ethicon EndoSurgery and many more. We have formed strategic alliances with many PC consulting firms, and can supply expertise in any cross-platform circumstance. We are proud of our accomplishments thus far, and look forward to helping current and future Mac users throughout the life of their computer.

Meet Our Staff

Vic Pramaggiore
President

Vic has been working as a Macintosh support specialist since 1991. His focus is being the authority on the Mac OS and how it interacts with third party peripherals and applications. Vic's strengths lie in his ability to listen to a client’s needs and custom tailor a software/hardware solution to match those needs. As one of CDNA's founder's in 1997, Vic is determined to make CDNA Cincinnati's premier Macintosh source for sales, support and service. Vic is a graduate of Northern Kentucky University and has a degree in Marketing.

Bryan Spitler
Client Services Manager

Bryan is client-focused to the core. He prefers working with clients directly to help them craft the best IT infrastructure for their company. He is always generating new efficiency, automation, and managed services to minimize the cost of IT for each of his clients. He spent over 5 years at Apple providing customer service and consulting customers on product integration. While there he held several titles; working as a trainer, repair tech, sales, and administration. He is deeply invested in the customer experience. He holds a Bachelor's in Communication, with an emphasis in Cinema-Television. He enjoys traveling, tacos, and chasing his three kids around the house.

Brock Brocker
Service Manager

Brock has over 9 years of experience working for Apple as a software trainer, iOS technician, and Mac repair technician. With a unique way of being able to explain technology in laymen’s terms, Brock loves to share how Apple technology can make people's lives better. Brock holds a degree in Graphic Design from The Illinois Institute of Art Chicago. In his free time, he loves the outdoors and traveling with his family.

Ashley Blacwell
Repair Technician

I spent 3 years with Apple building my technical knowledge and before that spent time in various careers that all involved working hand in hand with people. With a degree in psychology, I like to think of people as being the heart of why I do what I do. I have a genuine love for Apple products which is why I love to fix problems and help people love their devices again. When I’m not working I love to watch Clemson football and spend time with my wife and our two boys.

DJ
Repair Technician

DJ joined the Apple family in 2018 as an IOS specialist and Mac technician. During that time, he immersed himself with the products and technology and became captivated with the endless
capabilities and functions. He takes pride in having an extraordinary commitment to the customer experience and resolving issues to the best of his ability. He also thrives at helping fellow team members succeed to uphold Apple’s prestigious reputation. Prior to Apple, he worked as a personal trainer with a passion to help others achieve their fitness goals. He continues to enjoy maintaining an active lifestyle. He graduated from The University of Louisville with a Bachelors Degree in Exercise Science and is an avid Cardinals fan. Go Cards! In his free time, he enjoys spending time with family and buying shoes to add to his collection.

Billy Muller
Lead Systems Administrator

William brings with him over 13 years of Systems Administration and leadership experience from leading a team of 16 to administer one of the largest networks in the Air Force as a Staff Sergeant to ground-up systems administration and engineering as the Director of Technology for a local school district. He holds a Bachelor's in Network and Communications Management. Outside of doing all things IT whether it be for work or family you can find Billy in the great outdoors either working his parent's small farm or on a hike with his wife and children.

Jordan Cassini
Systems Administrator

Jordan brings with him 5 years of Apple experience, from sales to service, along with a passion for finding out why things work the way they do. He spent most of his time at Apple as a technician and an administrator, helping to facilitate Apple’s repair strategy in a customer-focused way. He studied Journalism and Philosophy at the University of Cincinnati, and when he’s not on the clock, Jordan enjoys reading, gaming, hiking, and all things Cincinnati sports.

Tom Mercer
Systems Administrator

Tom brings with him over 5 years of experience with Apple, from sales to troubleshooting and hardware repair. While at Apple, he provided technical support for all Apple products and facilitated training and development for newer technicians. Outside of work he enjoys gaming and spending time with friends and family. He has a Bachelor’s of Science in Ministry Arts and a minor in Psychology.

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