Vic Pramaggiore

President

Vic has been working as a Macintosh support specialist since 1991. His focus is being the authority on the Mac OS and how it interacts with third party peripherals and applications. Vic's strengths lie in his ability to listen to a client’s needs and custom tailor a software/hardware solution to match those needs. As one of CDNA's founder's in 1997, Vic is determined to make CDNA Cincinnati's premier Macintosh source for sales, support and service. Vic is a graduate of Northern Kentucky University and has a degree in Marketing.

William Muller

Lead Systems Administrator

William brings with him over 13 years of Systems Administration and leadership experience from leading a team of 16 to administer one of the largest networks in the Air Force as a Staff Sergeant to ground up systems administration and engineering as the Director of Technology for a local school district. He holds a Bachelor's in Network and Communications Management. Outside of doing all things IT whether it be for work or family you can find Billy in the great outdoors either working his parent's small farm or on a hike with his wife and children.

Bryan Spitler

Client Services Manager

Bryan is client focused to the core. He prefers working with clients directly to help them craft the best IT infrastructure for their company. He is always generating new efficiency, automation and managed services to minimize the cost of IT for each of his clients. He spent over 5 years at Apple providing customer service and consulting customers on product integration. While there he held several titles; working as a trainer, repair tech, sales, and administration. He is deeply invested in the customer experience. He holds a Bachelor's in Communication, with an emphasis in Cinema-Television. He enjoys traveling, tacos and chasing his three kids around the house.

Steve Compton

Systems Administrator

Steve has worked directly with Apple products over the past six years. His experience ranges from product sales, software support, and hardware repair. Steve has a passion for both technology and customer satisfaction. One of Steve’s favorite uses of his Apple technology is home automation with Apple’s Home Kit. He is able to control everything from his door locks, lighting, and thermostat right from his iPhone, even using Siri. In his free time, Steve enjoys playing music with his friends and spending time with family.

AUSTIN ZANI

Service Manager

Austin has worked closely with Apple products for the last 7 years at Apple retail. He has a strong troubleshooting background and brings with him a broad knowledge of all Apple products. His bachelor’s degree in Communication from the University of Cincinnati helps him translate technical terminology in a way anyone can understand. Outside work you will likely find him training for his next marathon.

Tom Mercer

Repair Technician

Tom brings with him over 5 years of experience with Apple, from sales to troubleshooting and hardware repair. While at Apple, he provided technical support for all Apple products and facilitated training and development for newer technicians. Outside of work he enjoys gaming and spending time with friends and family. He has a Bachelor’s of Science in Ministry Arts and a minor in Psychology.

Jason Gilstrap

Repair Technician

Jason has worked with Apple products for five years, working as an Apple certified technician with Apple retail. Growing up, he was working with and building computers alongside his dad. Jason has a strong mechanical background, with a broad competence with Apple software. He has a tenacious passion for customer service and Apple products, along with a dedication to helping others. In his free time, Jason enjoys being around family and friends, and running around with his rescue greyhounds.