Meet Our Staff

Vic Pramaggiore

Vic has been working as a Macintosh support specialist since 1991. His focus is being the authority on the Mac OS and how it interacts with third party peripherals and applications. Vic's strengths lie in his ability to listen to a client’s needs and custom tailor a software/hardware solution to match those needs. As one of CDNA's founder's in 1997, Vic is determined to make CDNA Cincinnati's premier Macintosh source for sales, support and service. Vic is a graduate of Northern Kentucky University and has a degree in Marketing.

Bryan Spitler
Client Services Manager

Bryan is client-focused to the core. He prefers working with clients directly to help them craft the best IT infrastructure for their company. He is always generating new efficiency, automation, and managed services to minimize the cost of IT for each of his clients. He spent over 5 years at Apple providing customer service and consulting customers on product integration. While there he held several titles; working as a trainer, repair tech, sales, and administration. He is deeply invested in the customer experience. He holds a Bachelor's in Communication, with an emphasis in Cinema-Television. He enjoys traveling, tacos, and chasing his three kids around the house.

Brock Brocker
Service Manager

Brock has over 9 years of experience working for Apple as a software trainer, iOS technician, and Mac repair technician. With a unique way of being able to explain technology in laymen’s terms, Brock loves to share how Apple technology can make people's lives better. Brock holds a degree in Graphic Design from The Illinois Institute of Art Chicago. In his free time, he loves the outdoors and traveling with his family.

Ashley Blacwell
Repair Technician

I spent 3 years with Apple building my technical knowledge and before that spent time in various careers that all involved working hand in hand with people. With a degree in psychology, I like to think of people as being the heart of why I do what I do. I have a genuine love for Apple products which is why I love to fix problems and help people love their devices again. When I’m not working I love to watch Clemson football and spend time with my wife and our two boys.

Repair Technician

DJ joined the Apple family in 2018 as an IOS specialist and Mac technician. During that time, he immersed himself with the products and technology and became captivated with the endless
capabilities and functions. He takes pride in having an extraordinary commitment to the customer experience and resolving issues to the best of his ability. He also thrives at helping fellow team members succeed to uphold Apple’s prestigious reputation. Prior to Apple, he worked as a personal trainer with a passion to help others achieve their fitness goals. He continues to enjoy maintaining an active lifestyle. He graduated from The University of Louisville with a Bachelors Degree in Exercise Science and is an avid Cardinals fan. Go Cards! In his free time, he enjoys spending time with family and buying shoes to add to his collection.

Billy Muller
Lead Systems Administrator

William brings with him over 13 years of Systems Administration and leadership experience from leading a team of 16 to administer one of the largest networks in the Air Force as a Staff Sergeant to ground-up systems administration and engineering as the Director of Technology for a local school district. He holds a Bachelor's in Network and Communications Management. Outside of doing all things IT whether it be for work or family you can find Billy in the great outdoors either working his parent's small farm or on a hike with his wife and children.

Jordan Cassini
Systems Administrator

Jordan brings with him 5 years of Apple experience, from sales to service, along with a passion for finding out why things work the way they do. He spent most of his time at Apple as a technician and an administrator, helping to facilitate Apple’s repair strategy in a customer-focused way. He studied Journalism and Philosophy at the University of Cincinnati, and when he’s not on the clock, Jordan enjoys reading, gaming, hiking, and all things Cincinnati sports.

Tom Mercer
Systems Administrator

Tom brings with him over 5 years of experience with Apple, from sales to troubleshooting and hardware repair. While at Apple, he provided technical support for all Apple products and facilitated training and development for newer technicians. Outside of work he enjoys gaming and spending time with friends and family. He has a Bachelor’s of Science in Ministry Arts and a minor in Psychology.