Dear valued customers,

The COVID-19 pandemic and ever-changing landscape have affected all of us. As we each adapt and respond in our own way, we at computerDNA are focusing our efforts on what we can do to keep members connected and supported during this challenging time.

Apple has recently updated its documentation here, outlining how to best keep their products clean and safe. We recommend you look over their guidelines to ensure your team is as protected as possible.

We want to assure our customers that our Apple Authorized repair shop in Blue Ash is still open during Ohio’s stay at home order since we are deemed an essential business. Our hours of operation are M-F 9-5. We will be closed from 12-1 for lunch. Our service team is taking every precaution to keep our facility sanitized and keep you and your devices running smoothly.

Our support team plans to limit their onsite availability from December 20th, 2020 until February 1st, 2021 to critical infrastructure only (network and server outages). This support will only be available for our contract clients. Remote sessions, video conferencing, phone calls, emails and remote project work will continue as planned. We are making new strides every day to help our clients connect not only to the technology they need but to one another as well.

If your device is experiencing an issue, you have questions or you need assistance, please email info@computerdna.com and we'll be sure to get you taken care of as quickly as we can. We want to thank each one of you for your business and the privilege it is to serve your organization each and every day.

Warm Holiday Wishes,

Victor Pramaggiore

President

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